Computing Environment Trouble  
HP's Computing Environment Troubleshooting Service

Specifications

[Figures (if any) appear in the document image only.]

Service Description
Occasionally, intermittent system problems occur that cannot be
attributed to the hardware, software, or network. With
Hewlett-Packard's computing environment troubleshooting service, HP
provides a thorough analysis and a set of recommendations for resolving
environmental out-of-specifications conditions.
   HP's computing environment troubleshooting service helps you ensure
that your environment will meet your specific system and network
requirements. Effective environmental control improves the reliability
and operating performance of your systems.

Benefits to You
o Optimized system and network uptime
o Fast resolution of environmental problems
o Protection for your computing environment investments
o Minimized ongoing computing environment-related costs
o Enhanced computing environment quality

Service Features
o Thorough analysis of environmental conditions
o Quality diagnosis of problems and recommendations
o Single-vendor coordination of all activities
o Verification and documentation of implemented solution

Table 1 on the following page includes descriptions of these features.

Specifications
Table 1. Service Features

Feature                          Delivery Specifications
---------------------------------------------------------------------
Thorough analysis of             HP first analyzes the external and
environmental conditions         internal physical surroundings of the
                                 computer environment. On the basis of
                                 the findings, HP performs further
                                 analysis of key environmental areas,
                                 including electrical supply, and air
                                 quality, temperature, and humidity.

Quality diagnosis of problems    HP performs tests and inspections and
and recommendations              provides a set of recommendations.

Single-vendor coordination of    When a solution is selected, HP creates
all activities                   an implementation schedule and ensures
                                 coordination with other vendors if
                                 necessary. The assigned HP project
                                 manager regularly reviews progress and
                                 ensures a smooth and timely resolution
                                 of the problem.

Verification and documentation   After installation, HP executes
of implemented solution          standard tests and performs appropriate
                                 inspections to verify that the problem
                                 has been resolved. HP continues to work
                                 until all the implemented
                                 recommendations are operational.

Ordering Information
HP's computing environment troubleshooting service is quoted to meet
your specific business requirements. Please contact your HP
representative or local HP sales office for more information.

Technical information in this document is subject to change without
notice.
(c) Copyright Hewlett-Packard Company 1992. All Rights Reserved.
Reproduction, adaptation, or translation without prior written
permission is prohibited, except as allowed under the copyright laws.

Printed in USA 10/92
Support
5091-5916E